Help for Customers
Run the site you have on Exponential: your team and daily work, commerce, upkeep with your provider, growth and getting value.
324 pages
Start here
Read these pages in this order.
- Customers: start here The landing page for organizations and people who run their own site on Exponential, and their teams: a sta...
- Adopters: start here The landing page for organizations and people adopting Exponential - evaluating whether it fits, deciding,...
- E-commerce: start here The hub for everyone who sells online with Exponential - merchants, store managers, e-commerce developers a...
- Individuals: start here The landing page for people who run a website of their own on Exponential - a personal site, a portfolio, a...
- Local businesses: start here The landing page for small and single-location businesses - shops, restaurants, cafes, trades, salons and p...
- Non-technical people: start here The landing page for people who are not technical and want to use, run or pay for an Exponential site: plai...
Good to know
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Checklists for owners
The site owner's checklists for an Exponential site in one place - daily, weekly, monthly, quarterly and yearly, plus before a campaign and after an incident - with who usually does each and how they fit with the store…
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Customer types: a start page for every kind of site
Nine kinds of sites that customers run on Exponential, each with a start page and a reading path: newsrooms, magazines, blogs, documentation sites, online stores, membership sites, intranets, multilingual sites and…
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Getting value from your site
The owner's section on value - measuring what the site returns, knowing what it costs to run, using the features you already have, a yearly value review, and checklists for every day, week, month, quarter and year.
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Growing your site
The landing page for site owners who want more from an Exponential site they already run - newsletters, campaign landing pages, more languages and sites, apps and APIs, the writing assistant, feeds, forms and member…
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Keeping your site healthy
The landing page for site owners who want their Exponential site to stay current, safe, backed up and watched. What each page in this folder covers, who on your team owns which task, and a suggested order.
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Partners and hosts
The landing page for site owners who work with a host, an implementation partner or 7x - who does what, how to choose them, what to put in contracts and SLAs (with templates, not legal advice), handovers, escalation and…
Search by topic
Each button lists the pages of one topic for Customers.
Key pages
All pages for Customers- Running your site day to day The landing page for site owners and their teams about the everyday work on an Exponential site - people and accounts, planning and publi...
- Running your store The store owner's section - routines, checklists and decisions for running the shop that is built into Exponential, after launch, with li...
- Customers reading path The reading path every customer shares, whatever the kind of site: the pages to read in the first week, month and quarter of owning a sit...
- E-commerce reading path The order in which to read the E-commerce section and the store pages it builds on, in four stages (decide, set up, launch, run), with a...
- Glossary for non-technical people Every word you meet in the Exponential administration and in conversations with a host or developer, explained in one or two plain senten...
- How updates work What an update of an Exponential site is, the parts it touches (code, extensions, database, caches), how releases and security fixes reac...
- Local businesses FAQ Short answers to the questions owners of shops, restaurants, trades, salons and practices ask about a website on Exponential - cost, doin...
- Newsletters The owner's view of starting or reviving a newsletter on an Exponential site with the cjw_newsletter extension that ships with it - what...
- Roles for your team How a site owner thinks about who on the team may do what - the roles a standard installation ships, the jobs people actually do, limits...
- What adoption means The difference between installing Exponential and adopting it - the five things an adoption changes (software, content, people, processes...
Related audiences
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