Recent changes
Wednesday November 04 2026
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Escalation for resellers Updated Markdown page
How a reseller escalates a customer problem it cannot solve alone - inside your company first, then partner support tickets, the partner team, paid 7x support, the public issue tracker for bugs, and [email protected]…
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Handing over to a customer or a new provider Updated Markdown page
How a reseller hands a site over at the end of a project or a contract - a complete export (database, var/storage, settings), accounts, domain, custom code with the GPL duties, documentation, the order of steps…
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Keeping customers current Updated Markdown page
How a reseller keeps every customer site on the maintained Exponential release and a supported PHP version - what the project supports, a site inventory, the four parts of an update, the tools (ezupdate, the upgrade…
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Onboarding customers Updated Markdown page
How a reseller onboards a new customer for an Exponential-based offer - the kickoff, collecting facts, setting up or taking over the site, accounts and roles, first backup and restore test, editor training, and the…
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Renewals and churn Updated Markdown page
How a reseller keeps Exponential customers year after year when the GPL lets them leave at any time - renewal timing, the yearly review, price changes, signs of churn, win-back, and a renewal calendar - plus how your…
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Agencies reselling to end customers Updated Markdown page
How a web agency resells Exponential-based offers to its own clients - the project, then hosting, care plan, support and training - who owns what at the end, how to buy in what you do not deliver yourself, and the…
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Extension and theme bundles Updated Markdown page
How to resell extensions and themes for Exponential as bundles - your own work, project extensions and third-party ones - with the license check for each part, business models that respect the GPL, what a bundle must…
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Hosting reseller Updated Markdown page
How a hosting company or a reseller of hosting builds and sells Exponential hosting plans - what the plan must include technically, which engine and database fit which plan, what to promise and what to leave to the…
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Managed service reseller Updated Markdown page
How to sell Exponential sites as a managed service - you run, update, back up and watch the site for a monthly fee - with the tasks the service covers, the tools Exponential provides for each, a responsibility matrix to…
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OEM product reseller Updated Markdown page
How to sell your own product built on Exponential - a packaged solution, a hosted product, an appliance or image - under the OEM resale opportunity of the partner program, with the GPL duties of distributing it, how to…
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Support contract reseller Updated Markdown page
How to sell support contracts for Exponential sites - what a contract covers, severity levels, the three kinds of support behind you (community, partner tickets, paid 7x support), how to staff it so your promises hold…
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Training reseller Updated Markdown page
How to resell training around Exponential - editor, administrator and developer courses, workshops and coaching - with what the partner program says about training, the free material you may build courses on under the…
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White-label reseller Updated Markdown page
How a reseller delivers 7x services under its own name - the White-Label 7x Services benefit from the Professional level, the services 7x publishes, the partner discounts that form your margin, the questions to settle…
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Demo sites for resellers Updated Markdown page
How a reseller runs demo sites for prospects - a private demo you control, or a public demo with a published sign-in in demo mode (the environment variable EXP_DEMO_MODE=1), choosing the site package, rebuilding on a…
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E-commerce offers Updated Markdown page
How to sell store offers on the shop built into Exponential - what the shop does (products, prices and currencies, VAT, basket and checkout, orders, dashboard, payment gateways, discounts), the payment extensions, what…
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Hosting requirements for your offers Updated Markdown page
The server requirements a reseller must check before selling an Exponential offer - PHP 8.0 to 8.5 (PHP 7.4 usable without support) and its extensions, php.ini values, the six databases in the official order, Composer…
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Margin and cost worksheet Updated Markdown page
A yearly cost and margin model for a reseller business around Exponential - fixed costs including the partner subscription, cost per customer, break-even number of customers, the effect of partner discounts and referral…
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Multi-site offers Updated Markdown page
How to sell several sites on one Exponential installation - siteaccesses matched by URL, host or port, the sevenx_multisite site package, per-site logs and caches, when separate installations are better, how to define…
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Multilingual offers Updated Markdown page
How to sell multilingual Exponential sites honestly - translations per content object, a siteaccess per language, 368 locale files and administration translations, right-to-left support, the limit of 62 content…
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Packaging offers in tiers Updated Markdown page
How to package Exponential-based services into three or four clear tiers - what goes into each tier, which differences customers understand, add-ons, what never to put in a tier, and a tier table to copy.