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Wednesday November 04 2026
- When the site is down (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
What the owner does in the first minutes when an Exponential site does not answer or shows an error page - check what visitors see, call the right person, decide, tell customers, and write it down - with what each error… - The owner's year at a glance (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
One page that puts the site owner's recurring work on a calendar: what happens every day, week, month and quarter, and what to plan once a year, with the page that explains each item and who usually does it. - Partners and hosts (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
The landing page for site owners who work with a host, an implementation partner or 7x - who does what, how to choose them, what to put in contracts and SLAs (with templates, not legal advice), handovers, escalation and… - Change requests (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
How the owner of an Exponential site asks a partner or host for a change - what to write, how it is estimated and approved, testing on a copy, the dry run, when it goes live, and how it is recorded - with a request form… - Choosing a host (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
How the owner of a running Exponential site chooses a new host - what the site needs, the questions that decide the hosting model, what to check beyond the technology, how to compare offers and how the move works. - Choosing a partner (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
How a site owner who already runs an Exponential site chooses a new or additional partner - what to look for, where to look, the evidence to request, warning signs, and how to keep the freedom to change again. - Contracts and SLAs (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
The owner's guide to contracts and service level agreements with a host or partner for an Exponential site - what to cover, which promises depend on whom, how each is measured, the open source points, and how the… - Escalation contacts template (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A template for the contact list an owner's team of an Exponential site needs on a bad day - internal roles, the host, the partner, the project's channels - with severity, hours and the next step when nobody answers… - Handover checklist (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
What the owner of an Exponential site must receive when a partner or host hands the site over - at the end of a build, at the end of a contract, or to a new provider - access, code, data, settings, records and… - Maintenance agreement template (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A template for the agreement that keeps an Exponential site current - release updates, security fixes, PHP upgrades, extension upkeep, checks after each update, reports and the yearly review - with fields to fill in… - Reviewing your provider each year (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A yearly review of the host and partner of an Exponential site - the evidence to collect, the questions to ask, a simple score, what to do with the result, and a record to keep. - SLA template (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A template for a service level agreement between a site owner and the host or partner of an Exponential site - availability, maintenance windows, support, backups, recovery, security updates, exclusions and reporting… - Support agreement template (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A template for the support terms between a site owner and the host or partner of an Exponential site - channels, hours, severity levels, first responses, what is included and excluded, what the customer must provide… - Taking over a site (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
What a new owner or site manager does in the first weeks after inheriting an Exponential site - find out what it runs, secure access, confirm backups, read the history, map the people, and decide what to fix first. - When to call whom (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A lookup table for the owner's team of an Exponential site - which kind of problem goes to the site administrator, the host, the partner, the public issue trackers, the private security address, the community or paid… - Who does what (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
A responsibility table for an Exponential site shared between the owner's team, the host, the partner and the project - updates, backups, security, content, custom code, monitoring and incidents - to agree once and put… - Working with 7x and the project (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
What a site owner can expect from the people behind Exponential - 7x, the company that leads the project, and the Exponential Foundation - free community help, issue trackers, private security reports, paid services… - Customer types: a start page for every kind of site (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
Nine kinds of sites that customers run on Exponential, each with a start page and a reading path: newsrooms, magazines, blogs, documentation sites, online stores, membership sites, intranets, multilingual sites and… - Blog reading path (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
The pages a blog owner reads in the first week, month and quarter on Exponential, in order: posting, scheduling, feeds, tags, comments and upkeep. - Blogs: start here (Updated, Markdown page)
Markdown documentation (help center) · Customer success · Changed 01:08 pm
For blogs and company blogs on Exponential: regular posting, tags, feeds, comments and the small routines that keep a blog alive and tidy, for one author or a whole team.
