Frequently Asked Questions

Is anyone notified about every change by default?

No. To hear about all content changes, follow the top node of the content tree (and of the media tree, if needed) on your notification settings. A subscription covers the item and everything below it.

Can I be notified about new user accounts?

Yes: follow the top node of the users tree. New accounts are published below it like content. For a review of new registrations before they are active, see Approving new editor accounts.

Can I get a mail when something waits for my approval?

Yes. Tick Approval under Collaboration notification on your notification settings. The approver gets a mail when content waits, and the author a mail that the content waits for approval.

I follow items but receive no mail.

The most common cause is that the notification cronjob does not run: nothing is sent without a run. Check Setup > Notification for "No run is recorded yet". Other causes: you chose a digest, you may not read the new content, the content is hidden, or the editor published without notification. The full list is in Notifications: the user's guide ("Why did I not get a mail?").

Mail arrives for followed items, but not for approvals.

Collaboration mails are sent when a collaboration message is made, for example when an approval workflow starts. Check that the approval workflow is connected to a trigger (Setup > Triggers) and that the collaboration notification is ticked in your settings.

A user cannot open the notification settings, or gets "access denied" from the Keep me updated button.

The user must be signed in, and a role of the user must grant notification/use. See Granting access to notifications.

What does notification/administrate allow?

The status page Setup > Notification (notification/status) with its run, preview and cleanup buttons, and notification/runfilter. It does not let an administrator edit other users' subscriptions; use exp:notificationsubscriptions on the console to list or clean them.

Can digests be the default for all users?

No. Every user starts with mail at once; the digest is the user's own choice.

Can I limit notifications to some classes?

For the whole site, yes: notification.ini [NotificationSettings] NotificationFilterByClassIdentifier=enabled with the classes in IncludeClasses[]. A user cannot choose classes per subscription.

Can an editor publish a small correction without notifying everyone?

Yes, where the site allows it: notification.ini [NotificationSettings] PublishWithoutNotification=enabled adds a checkbox to the edit form. See Publish without notification.