Being stuck is normal and rarely your fault. The pages of this group help you get unstuck quickly, or hand the problem to the right person in a way that gets it fixed fast.
The pages
| Page | Use it when |
|---|---|
| Something looks wrong | The site or the administration does not do what you expect |
| Reading an error message | A message appears and you want to know what it means |
| How to ask for help | You need to describe a problem to someone else |
| Who to call | You need to know whom to contact, and want to write it down before you need it |
The three-step habit
- Stop and note: the time, the address of the page, what you did, the exact message.
- Check the easy things: is it a draft, a cache, a permission? (Something looks wrong)
- Tell the right person with your notes (How to ask for help).
If you see a security problem, such as seeing things you should not be able to see, do not post it anywhere public: tell your administrator, or report it privately to the project (Security problems).
Related pages
- Non-technical people: start here
- When something goes wrong
- When the site is down
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.
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