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Integration go-live checklist

The checklist for taking an Exponential integration live - readiness, the initial load, switching schedules and hooks on, monitoring, the first runs, rollback, and the first days of hypercare - with the commands for…

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Address: https://doc.exponential.earth/exphelp/viewer/help/integrators/integration-go-live-checklist.md

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Integration go-live checklist

This page is for the team that takes an integration into production. Work through it in order; each section ends with a decision point. The steps for the site as a whole are in New customer site go-live.

Contents

  1. One week before
  2. The day before
  3. Go-live
  4. First runs
  5. Rollback
  6. Hypercare

One week before

  • To do: Acceptance cases passed in staging; sign-off recorded.
  • To do: Security review passed (checklist).
  • To do: Production credentials created and stored; service accounts and roles in place.
  • To do: The integration extension released; the version to install is a tag.
  • To do: Monitoring checks configured against production, alerts going to the right people (Monitoring).
  • To do: Runbook reviewed by an operator (Handover).
  • To do: The owners of the other systems know the date and are reachable on the day.
  • To do: Rollback plan written (below) and a backup procedure tested (Backups: what to back up).

Decision: go / postpone.

The day before

  • To do: Backup of database and var/storage taken and verified.
  • To do: Deployment rehearsed on staging with the same commands.
  • To do: A dry run of each import on a fresh copy of production: numbers plausible.
  • To do: Cronjob lines prepared but not yet active.

Go-live

  1. Deploy the extension and its settings:

    php bin/php/ezpgenerateautoloads.php -e
    php bin/php/console exp:velocity deploy --allow-root-user
  2. Create the extension's tables (its install command) and check them.

  3. Check the surfaces from outside (one REST call with the production key, one expservices call, the feed address).

  4. Run the initial load by hand, as the site user, with output kept:

    nice -n 15 php bin/php/console ext:myintegration:importproducts --file=var/import/articles.csv -s <siteaccess> \
        2>&1 | tee var/log/myintegration-initial-load.log
  5. Clear what the load does not clear on its own (Caching after imports); rebuild the search index if indexing was delayed.

  6. Connect workflows to triggers, switch listeners and sinks on.

  7. Activate the cronjob lines; check them at Setup > Cronjobs.

Decision: continue / roll back.

First runs

  • To do: The first scheduled run of each flow happened and its summary line is plausible.
  • To do: The second run of each import reports (almost) only unchanged.
  • To do: The other systems' teams confirm receipt of the first outbound changes.
  • To do: No new errors naming the integration in error.log; no refusals in the audit.
  • To do: Monitoring shows green; one alert was triggered on purpose and arrived.

Rollback

Write down before go-live how to stop and reverse each flow:

StepHow
Stop the flowPause its cronjob parts; disconnect its workflow at Setup > Triggers; remove the sink from the channel
Revoke accessRevoke the integration's API keys; disable the service account
Undo imported contentRemove or hide objects by their remote id prefix with a prepared, tested script; or restore the backup when nothing else changed since
Tell the othersThe owners of the other systems and the editors

Hypercare

  • To do: Daily check of every flow's summary lines for the agreed period (two to four weeks).
  • To do: Thresholds tuned to real volumes.
  • To do: Defects fixed and released as new versions, not patched on the server.
  • To do: Open items handed over with owners at the end of hypercare.

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