Which tracker for which report
This page is for advocates who help people report things. A report in the right place gets handled; a report in the wrong place waits or gets lost. The list of trackers comes from When something goes wrong.
Contents
The decision table
| It is about | Where | Public? |
|---|---|---|
| A security problem: seeing or changing what one should not | [email protected] or GitHub's private vulnerability reporting (SECURITY.md) | No, private |
| An error in the kernel, the administration, a bundled extension or the documentation | Exponential issues | Yes |
| An error of the Velocity server: starting, workers, its response cache, HTTPS | Velocity issues | Yes |
| An error in an extension with its own repository | That repository's issues; the Report an error page lists them | Yes |
| The project, the website, the ecosystem, anything that is not a software error | Community issues | Yes |
| A "how do I ...?" question | Forums or Telegram | Yes |
| A problem of one site's setup (its own templates, server, hosting) | The site's administrator or provider first | Depends |
| A wrong or unclear help page | A pull request with Edit on GitHub, or an issue in Exponential | Yes |
| Behavior that works as designed but not as the reporter wants | Read Negative features first; then an issue that justifies the change clearly, ideally as an option, and expects several review rounds | Yes |
Examples
| Report | Goes to |
|---|---|
| "The upload page fails with a ZIP file containing a folder." | Exponential issues |
| "exp:velocity start hangs on my machine." | Velocity issues |
| "The newsletter extension sends a wrong date." | That extension's repository |
| "The project website has a broken link." | Community issues |
| "I can see other users' drafts by changing the URL." | Private: SECURITY.md |
| "How do I add a field to articles?" | Forums |
| "The help page on languages names a button that no longer exists." | Pull request, or Exponential issues |
| "Our site is slow since our host moved us." | The site's administrator or host |
The Report an error page
In the administration, the help's Report an error page (exphelp/report) guides a report: it chooses the
tracker, fills in a summary of the installation and opens a new issue with a prepared title and text. The summary
leaves out passwords, keys and server paths (When something goes wrong).
Recommend it to everyone who can sign in.
When you are not sure
- If it might be a security problem, treat it as one: private first.
- If you cannot tell whether it is the kernel or an extension, file it in Exponential issues and say so; maintainers can move it.
- If it is not a software error, the community tracker is the right place.
- Search first: add to an existing issue rather than opening a duplicate.
Related pages
- Reporting bugs well
- Security reports stay private
- GitHub for advocates
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.
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