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Correcting a video or post

What creators do when a video, stream, short or post about Exponential turns out to contain an error - pinned corrections, edited descriptions, on-screen notes, re-uploads, and what to do with errors about security…

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Address: https://doc.exponential.earth/exphelp/viewer/help/press/correcting-a-video-or-post.md

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Correcting a video or post

This page is for video creators, streamers, podcasters and social media writers. Videos are harder to correct than articles, which is exactly why a visible correction matters. The rule is the same everywhere: correct openly, say what was wrong and what is right, and link the source.

Contents

  1. Choosing the fix
  2. Corrections by kind of error
  3. Templates
  4. When someone points out an error

Choosing the fix

ErrorFix
A small slip (a wrong date, a misspoken version)A correction at the top of the description and a pinned comment
An error that misleads viewers on what the software doesThe above, plus an on-screen note or a short follow-up video
Something unsafe (a password shown, a vulnerability described before its fix)Take it down or cut it at once, then re-upload (Privacy on camera)
A wrong claim repeated across many postsCorrect each post; add a note to the newest one

Do not delete silently: people may have shared or quoted the original.

Corrections by kind of error

KindTypical errorCorrect statement and source
Name"eZ Publish 6"Exponential 6 (Naming quick reference for news editors)
Organization"the 7x Foundation"the Exponential Foundation (Two organizations, one project)
ReleaseA version called "out" before its tag existsA version is released when its tag exists: git tag -l 'v6.0.*' --sort=version:refname (The 6.0.x releases at a glance)
Feature"the AI publishes"It writes drafts only (Story: an assistant that writes drafts only)
NumberA speed comparisonThe documented figures and their conditions only (Verifying numbers)
Affiliation"by Ibexa"Not associated with eZ Systems or Ibexa
DisclosureA sponsorship not mentionedAdd the disclosure at the start of the description (Disclosure and sponsorship ethics)

Templates

Description, first line:
CORRECTION (<date>): At <mm:ss> I said <wrong>. That is not right: <right> (source: <link>).

Pinned comment:
Correction: <right statement>. Source: <link>. Thanks to <name, if they agree> for pointing it out.

On-screen note (added in the editor):
Correction: <right statement, short>

Social post:
Correction to my post above: I wrote "<wrong>". The documentation says "<right>" (<link>). Sorry for
the confusion.

When someone points out an error

  1. Thank them and check the source they give (Fact-checking guide).
  2. If they are right, correct within a day and say so in the thread.
  3. If they are wrong, answer politely with your source.
  4. If the documentation itself is wrong, tell the project on the community issue tracker or with Edit on GitHub.

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This documentation is free documentation, licensed under the GNU Free Documentation License 1.3 or later.

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