Handling comments and questions
This page is for creators whose videos, streams and posts attract questions. Your comment section becomes a small support forum; this page helps you answer well without speaking for people you do not represent.
Contents
- Answer with a source
- Where to send questions
- Bug and security reports from viewers
- Criticism and hostile comments
- What not to promise
- Reply templates
Answer with a source
Link the help page or the file that answers the question. If you do not know, say so and point to a place that can help (Answering questions well).
Where to send questions
| Question | Send to |
|---|---|
| "How do I ...?" | The help in the administration, then the forums or Telegram |
| A software bug | The Exponential issue tracker, without personal data |
| An idea for the project or website | The community issue tracker |
| Services, hosting, a quote for a project | 7x through https://se7enx.com/ |
| The Foundation | https://foundation.exponential.earth/ |
The full map is on The community channels.
Bug and security reports from viewers
- Bugs: thank the viewer and send them to the issue tracker; do not ask them to post logs with personal data in your comments.
- Security problems: if a viewer describes a possible vulnerability in a public comment, hide or remove the details if your platform allows it, and ask them to report privately to [email protected] as SECURITY.md describes (If you find a vulnerability).
Criticism and hostile comments
- Fair criticism deserves a fair answer; agree where the commenter is right.
- Correct factual errors with a source, once, calmly.
- Do not argue with hostility; the advocates' guide applies to creators too (Handling hostile threads).
- Moderate according to your platform's rules: remove personal attacks and personal data.
What not to promise
- Release dates, features or fixes: you do not decide them (What the sources do not say).
- Support from 7x or the Foundation.
- That a bug "will be fixed soon".
Reply templates
Good question. The help explains it here: <link>. If that does not solve it, the forum is the best place:
https://share.exponential.earth/forums
That sounds like a bug. Could you report it at https://github.com/se7enxweb/exponential/issues with the steps
to reproduce (no passwords or personal data, please)?
Please do not post security details here. Report them privately as described in
https://github.com/se7enxweb/exponential/blob/main/SECURITY.md - thank you!
You are right, I got that wrong. The correct version: <statement> (<link>). I have added a correction.Related pages
- Correcting a video or post
- Responding in public
- Live stream guide
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.
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