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Monthly operations checklist

What a host checks once a month for every Exponential site it operates: updates, backups and a restore sample, disk and logs, security log, cron runs, caches, certificates, accounts and a short report to the customer.

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Address: https://doc.exponential.earth/exphelp/viewer/help/hosting/checklists/monthly-operations.md

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Monthly operations checklist

This checklist is for the system administrators and support staff who operate Exponential sites. Run it once a month per site (or per server for the server items), record the result, and open a ticket for each item that fails.

Site/server: <name>        Month: <yyyy-mm>        Checked by: <name>

Updates

Backups

Disk and logs

  • To do: Disk use of var/storage, var/cache, var/log and the database within the plan (Storage layout).
  • To do: Logs rotate; archives pruned (./console exp:logs --archives, ./console exp:logs --prune --dry-run) (Log viewer and rotation).
  • To do: No growing error pattern in error.log (./console exp:logs --search=... --file=var/log/error.log --rotations).

Security

  • To do: security.log reviewed: probes are normal on the internet; look for bursts and for attacks that got a 200 (Security log).
  • To do: No unknown administrator accounts; leavers removed.
  • To do: The audit trail shows no unexpected changes to roles and policies (Audit trail).
  • To do: Certificates valid for more than the renewal margin (with Velocity: php bin/php/console exp:velocity ssl show --allow-root-user) (TLS and HTTPS).

Jobs and caches

  • To do: Cron jobs ran on schedule; none failing repeatedly (Cronjob console).
  • To do: Mail queue and bounces normal (Mail consent and bounces).
  • To do: With Velocity: php bin/php/console exp:velocity status --allow-root-user reports it running; the cache statistics look normal (exp:velocity cache stats).

Report to the customer

  • To do: Availability of the month from your external check.
  • To do: Incidents and what was done.
  • To do: Updates applied and planned.
  • To do: Restore test result, if this site was the sample.
  • To do: Disk and database growth.

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