What does the Store tab show? #

The Store tab opens the store dashboard: how the shop is doing, which orders need you, and how checkout is set up on this installation. The tab was called Webshop in older releases.

Who can do this #

Users whose role has the policy shop/administrate. Without it the Store tab is not shown at all.

Steps #

1. Click Store in the top menu. The Store dashboard opens.
2. Read At a glance: orders today, in 7 and in 30 days, revenue and average order per currency, customers, open orders and baskets.
3. Look at Orders for the orders that wait, longest first. Click an order to open it.
4. Read How your shop works: the checkout steps as this installation is configured, each with the page or setting that changes it.
5. Work through Next steps: suggestions worked out from your data, most urgent first.
6. Use the Shop menu on the left for the lists behind the figures: Orders, Products overview, Product statistics, Customers, Discounts, Archive, Order status, VAT types, VAT rules and Currencies.

What can go wrong #

• The Store tab is missing. Your role lacks shop/administrate, or the tab was left out of the menu settings for this siteaccess. Ask an administrator.
• The figures are all zero. The shop has had no orders yet. The dashboard counts only the orders of this installation's database.
• A number differs from your payment provider's report. The dashboard counts orders, not payments. Refunds and cancellations made only at the provider are not known to Exponential until the order status is changed.

Related pages #

• Store dashboard and order statuses
• Orders day to day
• Daily store routine
• Store reports
• User manual