Pre-sales support
This page is for partners preparing offers, tenders and demos. "Pre-Sales Support" is a benefit from the Professional level on (https://exponential.earth/partner/benefits, read 18 October 2026); at Silver, 7x and partners share "joint customer meetings" (https://exponential.earth/partner/program). What the benefit includes in hours or formats is not published; ask the partner team.
When to involve 7x
| Situation | Involve 7x? |
|---|---|
| Large or enterprise tender with technical questions about the platform's future | Yes, early |
| The customer asks about security processes, releases, PHP support | Often answered by the help; involve 7x if the tender requires a vendor statement |
| A feature that does not exist yet | Yes, before you promise anything (Feature requests and sponsored features) |
| A small site with standard features | Usually not |
Preparing a request
Pre-sales request
Partner: <company> (<level>) Deadline: <date>
Customer / sector: <with permission or anonymized>
Scope: <sites, languages, users, integrations, hosting>
Questions (numbered, exact wording of the tender where possible):
1. ...
What we already answered ourselves (with sources): ...
What we need from 7x: answers / a call / a joint meeting / a statementMaterial you already have
| Need | Page |
|---|---|
| Positioning and pitches | Positioning and value proposition |
| Features mapped to needs | Feature highlights for customers |
| Demos | Demo scripts |
| Objections (security, longevity, support) | Handling objections |
| Licensing questions | Licensing explained for buyers |
| Databases and operating systems | Database support, Operating system support |
| Security | Security hardening, SECURITY.md |
Never promise
- Features that are not released.
- Response times shorter than your own staff can deliver (Support levels and response times).
- Statements in the name of 7x or the Foundation that they did not give you in writing.
- Certifications you do not hold.
Related pages
- Referrals and leads
- Sales and marketing: start here
- White-label 7x services
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.