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Communication channels for partners

Every channel a partner uses - the partner team, support tickets, issue trackers, forums, Telegram, Slack, Discord, mailing lists, security reporting - which one to use for which purpose, and etiquette for each.

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Address: https://doc.exponential.earth/exphelp/viewer/help/partners/communication-channels.md

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Communication channels for partners

This page is for everyone in a partner company. Picking the right channel gets faster answers and keeps knowledge public where it helps others.

Which channel for which purpose

PurposeChannelPublic?Source
Your partnership: application, level, invoices, agreementThe partner team: [email protected], or the form at https://exponential.earth/partner/contact-usNohttps://exponential.earth/partner/apply, https://exponential.earth/partner/program
Technical support under your planGitHub issue tickets, per levelDepends on the repositoryhttps://exponential.earth/partner/benefits
A bug in the softwarehttps://github.com/se7enxweb/exponential/issuesYesREADME, When something goes wrong
The project, community or websiteshttps://github.com/se7enxweb/exponential-community/issuesYesREADME
A security vulnerability[email protected]No, never publicSECURITY.md
Questions and answersForums https://share.exponential.earth/forumsYeshttps://exponential.earth/about/project
Quick community chatTelegram https://t.me/exponentialcmsYesREADME
Chat for developersSlack https://exponentialcms.slack.com, Discord https://discord.gg/zXzGMgfzejYeshttps://exponential.earth/about/project
Partner updates and briefingsPartner mailing listsNohttps://exponential.earth/partner/benefits
Sponsors[email protected]Nohttps://exponential.earth/about/project/sponsors
Services from 7xhttps://se7enx.com/contactNohttps://se7enx.com/

Etiquette

  • Search first. The help, the forums and closed issues often already have the answer.
  • One question, one place. Do not post the same question in five channels.
  • No customer data in public. Replace names, e-mail addresses and URLs of customers' private systems with placeholders (Protecting customer data).
  • No advertising in support channels. Help is what earns trust; a link to your services under every answer does not.
  • Follow up. When a forum thread or issue is solved, say how. Others will find it.
  • Use English in the shared channels unless a channel says otherwise, so the most people can help.

Response expectations

Community channels are answered by volunteers and staff when they can: "its developers are not obligated to provide free support" (https://exponential.earth/support). Response times are promised only for partner tickets at your level (Support levels and response times).

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Documentation license

This documentation is free documentation, licensed under the GNU Free Documentation License 1.3 or later.

Exponential Copyright © 1998-2026 Exponential Foundation and 7x