Your first 30 days as a partner
This page is for the partnership owner. It turns the Onboarding checklist into four weeks, so that by day 30 the partnership is visible, usable and planned.
Week 1: set up
| Task | Outcome |
|---|---|
| File the agreement; set the renewal reminders | Nothing administrative is forgotten in a year |
| Create or check GitHub and share.exponential.earth accounts | Your team can open tickets and post |
| Join Telegram, the forums and the mailing lists | You hear about releases and meetings |
| Agree who may open partner tickets | Tickets are not wasted |
Week 2: become visible
| Task | Outcome |
|---|---|
| Write your partner page (Your partner page) | Customers can find you |
| Add the right logo for your level to your site (Partner logos) | Your level is shown correctly |
| Announce the partnership on your own channels, without speaking for 7x or the Foundation (Press releases) | Your network knows |
Week 3: learn the routines
| Task | Outcome |
|---|---|
| Open a first, real support ticket and note the response time | You know how support works in practice |
| Install the current Exponential from Git in a test environment (Develop with Git) | Your developers are on the current code |
| Read the latest changelog and decide which customers need an upgrade | A first upgrade list (Keeping customer sites current) |
Week 4: give back and plan
| Task | Outcome |
|---|---|
| Send one bug report or pull request (Contributing code back) | Your first community points |
| Write down three goals for the year (projects, points, certifications) | A plan for your first year |
| Book or request your first guidance meeting (all levels have at least one a quarter) | You discuss the plan with 7x |
The day-30 check
- To do: The partner page is live and correct.
- To do: Every person who talks to customers knows the naming rules.
- To do: One ticket opened, one contribution sent.
- To do: The first-year plan exists and is shared with 7x.
- To do: The first activity log is sent (Logging your partner activity).
Related pages
- Onboarding checklist for new partners
- Your first year as a partner
- Partners: start here
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.