Working with 7x
This page is for partner staff who deal with 7x: owners, project managers, developers and sales. 7x runs the partner program and leads the development of Exponential (Who runs the partner program).
Who 7x is, in one paragraph
7x describes itself as "a responsive North American web design, support, development and website hosting company" and as "enterprise content management integrators, implementing the Exponential enterprise content management system" (https://se7enx.com/about). It was formerly Brookins Consulting and has worked with this code base since its early years. The full story: Who is 7x?.
What 7x offers partners
| Offer | Source | Page |
|---|---|---|
| The Exponential Partner Program (levels, benefits, store) | https://exponential.earth/partner | The partner program at a glance |
| Support tickets and response times by level | https://exponential.earth/partner/benefits | Support levels and response times |
| Guidance meetings | same | Partner meetings |
| Pre-sales support, referrals, white-label services (Professional and up) | same | Pre-sales support, White-label 7x services |
| Paid support for anyone | "If you don't want to wait, you can get the support you want Faster by contacting 7x directly for paid support" (https://exponential.earth/support) | |
| Managed hosting | https://exponential.earth/partner/hosting-partners | Hosting partners |
| The 7x Partner Subscription (a managed service) | https://se7enx.com/partner | The partner program at a glance |
Contacts
| Purpose | Contact |
|---|---|
| Partner program | The partner team: [email protected], or the form at https://exponential.earth/partner/contact-us |
| Services and general | https://se7enx.com/contact |
| Security | [email protected] |
| Technical support under your plan | GitHub issue tickets (Opening a partner support ticket) |
Habits that make the cooperation work
- One owner on each side. Name your partnership owner, and ask who your counterpart at 7x is.
- Write it down. Every agreement on prices, response times, referrals or co-marketing in writing.
- Come prepared to guidance meetings. An agenda, numbers, the decision you need.
- Use public channels for public questions. Technical questions others may have belong in the forums or the issue trackers, not in private e-mail.
- Give before you ask. A partner who files good bug reports and sends fixes gets faster answers in practice, because the problem is already understood.
- Respect 7x's customers. Leads and customers introduced to you are handled as agreed (Handing leads over and back).
Related pages
- Working with the Exponential Foundation
- Communication channels for partners
- Who is 7x?
- Free documentation: this page is free to copy, translate and improve under the GNU FDL 1.3.